Package Center Supervisor: Dispatch & Operations Lead

UPS Supply Chain Solutions, Inc.; Poplar Bluff (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Missouri seeks a supervisor to oversee daily package dispatch, analyze previous results, and coordinate operations to meet internal and external customer needs.

The role emphasizes flexibility for alternative schedules and maintaining service performance. The position includes providing customer service support, addressing messages and follow-ups, and ensuring smooth execution of procedures and system management.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch and handle operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

UPS Supply Chain Solutions, Inc. in Missouri seeks a supervisor to oversee daily package dispatch, analyze previous results, and coordinate operations to meet internal and external customer needs.

The role emphasizes flexibility for alternative schedules and maintaining service performance. The position includes providing customer service support, addressing messages and follow-ups, and ensuring smooth execution of procedures and system management.