Package Center Operations Supervisor: Dispatch & Service Lead

UOH UPS Inc (Ohio); Fort Walton Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinating the needs of the operation to ensure top service quality. The role involves addressing operational issues, improving routes, and supporting customers with timely follow-ups.

The position emphasizes data-driven analysis of dispatch results and ensuring efficient procedural execution across systems and teams to meet performance targets.

Qualifications

• Must be a U.S. Citizen or National or authorized to work in the U.S.

Responsibilities

• Analyzes and plans the center’s daily package dispatch to maximize service performance.
• Handles operational service issues such as on-call air pickups and unforeseen events.
• Analyzes dispatch results to streamline routes and coordinate effort for internal and external customer satisfaction.
• Provides customer service support by answering messages, concerns, call tags, and destination follow ups.
• Facilitates smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinating the needs of the operation to ensure top service quality. The role involves addressing operational issues, improving routes, and supporting customers with timely follow-ups.

The position emphasizes data-driven analysis of dispatch results and ensuring efficient procedural execution across systems and teams to meet performance targets.