Package Center Operations Supervisor - Dispatch & Customer Service

UPS; Panama City (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

UPS is seeking a dedicated supervisor to manage daily dispatch planning and operations within its facility in the United States. The role requires training in multiple operational areas and focuses on maximizing service performance while addressing service issues and coordinating with teams to ensure customer satisfaction.

The position is permanent and on-site, emphasizing leadership, dispatch optimization, and customer service excellence in UPS operations.

Qualifications

• Must be a U.S. citizen or national or permanent resident or authorized to work in the U.S.

Responsibilities

• Analyze and plan the center’s daily package dispatch.
• Handle operational service issues and on-call air pickups.
• Coordinate the needs and efforts of the operation to ensure customer satisfaction.
• Provide customer service support and facilitate smooth execution of procedures.

Skills

Leadership

Operations planning

Dispatch analysis

Customer service

Job description

UPS is seeking a dedicated supervisor to manage daily dispatch planning and operations within its facility in the United States. The role requires training in multiple operational areas and focuses on maximizing service performance while addressing service issues and coordinating with teams to ensure customer satisfaction.

The position is permanent and on-site, emphasizing leadership, dispatch optimization, and customer service excellence in UPS operations.