Package Center Operations Leader

United Parcel Service, Inc.; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS in Round Rock, TX is seeking a supervisor to perform multiple operational roles and provide flexible scheduling to enhance daily dispatch efficiency. You will analyze the center’s daily package dispatch and address service issues, including on-call Air pickups, heavy pickup accounts, and unforeseen events, ensuring customer satisfaction.

This permanent, full-time role requires coordinating routes, guiding the operation, and delivering front-line customer service support while promoting

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Permanent employee status preferred.
• Ability to analyze daily dispatch results and improve service performance.

Responsibilities

• Analyze and plan the center’s daily package dispatch.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (answering messages, concerns, follow ups).
• Facilitate smooth execution of operational procedures and system management.

Skills

Dispatch planning

Operational analysis

Customer service

Team coordination

Job description

UPS in Round Rock, TX is seeking a supervisor to perform multiple operational roles and provide flexible scheduling to enhance daily dispatch efficiency. You will analyze the center’s daily package dispatch and address service issues, including on-call Air pickups, heavy pickup accounts, and unforeseen events, ensuring customer satisfaction.

This permanent, full-time role requires coordinating routes, guiding the operation, and delivering front-line customer service support while promoting