Package Center Supervisor: Lead Dispatch & Service

UOH UPS Inc (Ohio); Chelmsford (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

401(k)

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Job summary

UPS in the United States is hiring a supervisor trained to perform multiple operational roles to accommodate flexible schedules and maximize dispatch efficiency. This role analyzes daily dispatch results, coordinates operations to ensure customer satisfaction, and provides frontline customer service support across messages and inquiries.

Base pay ranges from $26.25 to $42.65 per hour, with eligibility for annual incentive programs, comprehensive benefits, and opportunities to advance within a

Qualifications

• Must be a U.S. Citizen or National of the U.S., or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.
• Trained and certified to perform multiple operational roles to accommodate schedules.
• Ability to analyze dispatch results to maximize service performance.
• Strong customer service mindset and communication skills.

Responsibilities

• Analyze and plan daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, follow ups).
• Facilitate smooth execution of operational procedures and management systems.

Job description

UPS in the United States is hiring a supervisor trained to perform multiple operational roles to accommodate flexible schedules and maximize dispatch efficiency. This role analyzes daily dispatch results, coordinates operations to ensure customer satisfaction, and provides frontline customer service support across messages and inquiries.

Base pay ranges from $26.25 to $42.65 per hour, with eligibility for annual incentive programs, comprehensive benefits, and opportunities to advance within a