Package Center Dispatch & Operations Lead

UOH UPS Inc (Ohio); Centralia (WA); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Job summary

UPS is seeking a supervisor to analyze and plan the center's daily dispatch, coordinate operations, and resolve service issues while providing customer support. This permanent role offers on-site work in the Washington state center.

The position requires the ability to manage multiple operational tasks, communicate with teams, and ensure customer satisfaction through efficient processes.

Qualifications

• Must be a U.S. citizen or national or an alien legally authorized to work in the U.S.
• Permanent employee status is required.
• Role involves analyzing dispatch data and coordinating center operations.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Handle operational service issues (e.g., on-call pickups, heavy accounts).
• Provide customer service support (answering messages, calls, follow-ups).
• Coordinate needs and efforts of the operation to meet customer requirements.

Skills

Dispatch planning

Customer service

Operations coordination

Communication

Job description

UPS is seeking a supervisor to analyze and plan the center's daily dispatch, coordinate operations, and resolve service issues while providing customer support. This permanent role offers on-site work in the Washington state center.

The position requires the ability to manage multiple operational tasks, communicate with teams, and ensure customer satisfaction through efficient processes.