Part-Time Package Center Supervisor — Dispatch & Ops

UPS; Fort Payne (AL); On-site; USD 50,000 - 75,000; Full time

Job summary

UPS is seeking a supervisor to manage daily dispatch planning and address operational service issues at our Fort Payne center. The role emphasizes coordinating routine and exceptional tasks to maintain on-time performance and customer satisfaction.

The position is permanent and requires accountability for efficient operations and adherence to UPS standards. US work authorization is mandatory for employment.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call air pickups, heavy pick-up accounts, unforeseen events).
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support by answering messages and following up on concerns and calls.
• Facilitate smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a supervisor to manage daily dispatch planning and address operational service issues at our Fort Payne center. The role emphasizes coordinating routine and exceptional tasks to maintain on-time performance and customer satisfaction.

The position is permanent and requires accountability for efficient operations and adherence to UPS standards. US work authorization is mandatory for employment.