Pacific Inside Sales Rep — Product Support & Growth

SITECH; Waipahu, Northern (HI, KY); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Career growth opportunities

Training

Medical, Dental and Vision plans

PTO Pay

401(k) Plan + Company Matching

Job summary

Hawthorne Cat in Waipahu, HI seeks an Inside Sales Representative to drive Caterpillar Product Support and technology sales in the Pacific Region. You will build strong customer relationships, quote opportunities, and support renewals while growing e-commerce activities.

The role emphasizes CRM usage, lead generation, and collaboration with the Machine Sales Manager. A minimum of two years in sales/customer service is required, with a proactive, organized approach.

Qualifications

• Minimum of two years in customer service or sales & marketing; construction industry preferred.
• Must be able to communicate clearly, both verbally and in writing.
• Must have excellent interpersonal skills.
• Must have a positive attitude and be a self-starter.
• Must be organized and a good planner.
• Must have the ability to set and meet goals.

Responsibilities

• Prospects and develops customer accounts. Establishes and maintains close working relationships with customers at all levels.
• Delivers information on current products, services, and promotions offered by Product Support.
• Creates and provides customer quotes and follows up to close Product Support and technology sales.
• Follows up on expiring customer agreements and subscriptions to obtain timely renewals.
• Develop e-commerce and other business opportunities for select customer accounts.
• Generates leads in SalesLink (CRM) for other Hawthorne business units and assigns them to the appropriate branch or division representative.
• Effectively utilizes CRM and other technology applications to better assist customers.
• Acts as a main contact for Product Support assisting walk-in traffic and unassigned sales inquiries.
• Makes occasional sales calls on customers in other assigned markets and maintains a standard quoting process for Product Support sales.
• Maintains sales call reports and weekly call planners.
• Develops sales goals and objectives for each market.
• Assists in marketing campaigns, special events, and other duties as needed.
• Performs any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Goal setting

Tools

SalesLink

Job description

Hawthorne Cat in Waipahu, HI seeks an Inside Sales Representative to drive Caterpillar Product Support and technology sales in the Pacific Region. You will build strong customer relationships, quote opportunities, and support renewals while growing e-commerce activities.

The role emphasizes CRM usage, lead generation, and collaboration with the Machine Sales Manager. A minimum of two years in sales/customer service is required, with a proactive, organized approach.