Inside Sales Rep

Hawthorne Cat

Waipahu (HI)

On-site

USD 43,000 - 58,000

Full time

7 days ago

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Benefits offered by this job

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Company Discounts

Training

Boot Reimbursement

Job summary

Hawthorne Cat in Waipahu, HI seeks an Inside Sales Representative to drive Caterpillar Product Support and technology sales across the Pacific region. You will build lasting relationships with customers, present products and promotions, and prepare quotes to close sales.

This role requires at least two years in customer service or sales, strong written and verbal communication, an outgoing personality, and solid organizational skills.

Qualifications

Minimum of two years in customer service or sales & marketing role.
Must communicate clearly, both verbally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Must have the ability to set and meet goals.

Responsibilities

Prospects and develops customer accounts. Establishes and maintains close working relationships with customers at all levels.
Delivers information on current products, services, and promotions offered by Product Support.
Creates and provides customer quotes and follows up to close Product Support and technology sales.
Follows up on expiring customer agreements and subscriptions to obtain timely renewals.
Develop e-commerce and other business opportunities for select customer accounts.
Maintains current customer information (current contact information, equipment/fleet lists, etc.).
Generates leads in SalesLink (CRM) for other Hawthorne business units and assigns them to the appropriate branch or division representative.
Acts as a main contact for Product Support assisting walk-in traffic and unassigned sales inquiries.
Makes occasional sales calls on customers in other assigned markets and maintains a standard quoting process for Product Support sales.
Maintains sales call reports and weekly call planners.
Develops sales goals and objectives for each market.
Assists in marketing campaigns, special events, and other duties as needed.
Performs any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

Skills

CRM proficiency

Customer service

Sales & marketing

Communication

Interpersonal skills

Organized

Goal setting

Tools

SalesLink CRM

Office software

Job description

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

We Build Better Communities

Be Part of the Hawthorne Difference!

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Description

Job Title: Inside Sales Representative

Reports to: Machine Sales Manager (Pacific Region)

FLSA Status: Non-Exempt

Division: HPC

Department: Machine Sales

Locations: Waipahu

POSITION SUMMARY

The Inside Sales Representative (ISR) influences sales of Caterpillar Product Support and technology offerings in the Pacific region. This key role builds and maintains relationships with select customers and keeps them informed of Hawthorne’s products, services, and promotions. The ISR assists in Hawthorne’s ongoing customer account management and sales efforts.

Essential Functions

Prospects and develops customer accounts. Establishes and maintains close working relationships with customers at all levels.
Delivers information on current products, services, and promotions offered by Product Support.
Creates and provides customer quotes and follows up to close Product Support and technology sales.
Follows up on expiring customer agreements and subscriptions to obtain timely renewals.
Develop e-commerce and other business opportunities for select customer accounts.
Maintains current customer information (current contact information, equipment/fleet lists, etc.).
Generates leads in SalesLink (CRM) for other Hawthorne business units and assigns them to the appropriate branch or division representative.
Effectively utilizes CRM and other technology applications to better assist customers.
Acts as a main contact for Product Support assisting walk-in traffic and unassigned sales inquiries.
Makes occasional sales calls on customers in other assigned markets and maintains a standard quoting process for Product Support sales.
Maintains sales call reports and weekly call planners.
Develops sales goals and objectives for each market.
Assists in marketing campaigns, special events, and other duties as needed.
Performs any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

Education, Experience, And Skills Required

Minimum of two years in customer service or sales & marketing role, construction industry preferred.
Must be able to communicate clearly, both verbally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Must have the ability to set and meet goals.

Physical Demands

Walking and moving about on foot often up and down stairs.
Handing: Seizes help or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: May climb on and off various equipment.

Environmental

Noise: Works in conditions with constant or intermittent noise.

Temp/Weather: Works in an office environment, with occasional shop requirements.

Here’s What We Offer…