Ownership & Renewals Specialist - Customer Accounts

Aaron's Fairway Leasing LLC; Mount Sterling (KY); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Extensive Training Programs

Sundays off

Bonus & Commission opportunities

Résumé du poste

Aaron's Fairway Leasing LLC in Mount Sterling, KY, is seeking a Customer Account Manager to help customers achieve ownership by managing renewal payments and lease renewals. You will support the store and colleagues to meet performance goals while delivering personalized service.

The role reports to the General Manager and emphasizes collections, renewals, and high-quality customer interactions, with a focus on accurate record-keeping and driving store results.

Qualifications

• Two years of retail or related management experience.
• Excellent interpersonal skills for daily customer contact.
• Strong telephone manners.
• Valid driver's license.
• Willingness to relocate if desired.

Responsabilités

• Manage the collections process
• Counsel customers to gain timely lease/merchandise renewals
• Confirm customer identification, collect money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Maintain customer contact over the phone and through home visits
• Update customer information and maintain accuracy
• Achieve monthly account goals
• Review and close lease agreements with customers
• Act as a key holder as necessary
• Facilitate returns in collaboration with General Manager
• Clean and certify merchandise in the cleaning station for all merchandise personally returned

Connaissances

Retail management experience

Strong interpersonal skills

Excellent telephone manners

Valid driver's license

Formation

Two years of college or military preferred

Description du poste

Aaron's Fairway Leasing LLC in Mount Sterling, KY, is seeking a Customer Account Manager to help customers achieve ownership by managing renewal payments and lease renewals. You will support the store and colleagues to meet performance goals while delivering personalized service.

The role reports to the General Manager and emphasizes collections, renewals, and high-quality customer interactions, with a focus on accurate record-keeping and driving store results.