Owner Loyalty & Retention Advisor

Rivian; Irvine (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Uncapped commissions

Health, dental, vision benefits

401(k) plan

Employee stock purchase program

Job summary

Rivian is seeking an Ownership Loyalty Advisor IV in Irvine to manage a portfolio of lease-maturing customers and educate them on end-of-lease options, incentives, and products. You will drive retention and referrals while delivering a best-in-class experience.

This in-office role requires weekend availability and the ability to work in a fast-paced startup environment, with a focus on customer satisfaction and brand loyalty.

Qualifications

• 4+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (auto/EV a plus).
• Call center experience preferred but not required.
• High School Diploma required.
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
• Experience in a fast-paced startup environment with iteration and changes.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule including nights, weekends and holidays.
• Proficient in Microsoft Office; ability to learn new tools quickly.
• Comfortable operating large, high-performance vehicles and conducting demo drives.

Responsibilities

• Manage and nurture a portfolio of over 150 lease maturity customers, enhancing ownership experience and driving loyalty.
• Proactively reach out at milestones to educate customers about lease-end processes, Rivian products, and incentives.
• Achieve or exceed monthly and quarterly lease renewal and brand retention targets.
• Document customer engagements, insights, and outcomes using CRM tools.
• Ensure best-in-class customer experience aligned with Rivian values and culture.
• Qualify customers and identify needs to create personalized experiences that drive conversion.
• Build and manage a healthy sales pipeline with high-touch, responsive service.
• Gather feedback to identify pain points and opportunities for improvement.
• Stay updated on automotive/EV competitive landscape and trends to demonstrate Rivian value.
• Share success strategies with teammates to foster learning and wins.
• Resolve escalations promptly and communicate with leadership.
• Present business trends and opportunities to leadership with recommendations.

Skills

Sales experience

Customer service

CRM software

Strong communication

Schedule flexibility

Teamwork

Night/weekend availability

Education

High school diploma

Tools

Salesforce

MS Office

Job description

Rivian is seeking an Ownership Loyalty Advisor IV in Irvine to manage a portfolio of lease-maturing customers and educate them on end-of-lease options, incentives, and products. You will drive retention and referrals while delivering a best-in-class experience.

This in-office role requires weekend availability and the ability to work in a fast-paced startup environment, with a focus on customer satisfaction and brand loyalty.