Sales Operations & Incentives Specialist

Rivian; Irvine (CA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) Matching

Employee Stock Purchase Plan

Paid vacation and sick leave

Life, dental, vision insurance

Disability insurance

Job summary

Rivian is hiring a Sales Operations Specialist in Irvine to bridge corporate sales strategy with frontline teams. You will ensure accurate incentives, handling goodwill programs and disputes while protecting margins and customer trust.

You’ll contribute to reporting and guidance across the sales org, thriving in a fast-moving, policy-driven environment. You’ll work with incentives, escalations, and promotions to deliver consistent customer experiences.

Qualifications

• 2+ years experience in sales operations, sales support, or a related administrative/analytical role, preferably in a direct-to-consumer or high-consideration-sales environment.
• Strong attention to detail with the ability to apply policy accurately under time pressure.
• Comfortable acting as a resource across teams — able to field varied, real-time questions from frontline staff with clarity and confidence.
• Experience supporting or building reports that track business performance metrics.
• Familiarity with CRM systems and sales crediting or compensation processes preferred.

Responsibilities

• Apply customer sales incentives, ensuring every discount or credit is accurate and within policy.
• Review incentive usage to prevent margin leak while safeguarding customer commitments.
• Administer appeasement and goodwill requests, including gifting of vehicle accessories and distribution of Rivian Rewards points.
• Support fulfillment teams with processing vehicle movements as needed.
• Partner with the Sales Operations Manager to build and maintain reporting that tracks inbound volume, order conversion rates, and incentive usage.
• Monitor emerging trends across these metrics to surface issues before they escalate.
• Review Sales Advisor pipelines to identify overlooked opportunities.
• Support the Sales Operations Manager in arbitrating disputes related to vehicle order and sales crediting.
• Assist with manual auditing of compensation crediting as required.
• Serve as frontline resource for Sales Advisors, Guides, and Inbound Teams with real-time guidance on escalations, promotions, and policy.

Skills

Sales operations

Policy interpretation

Data reporting

CRM systems

Cross-functional collaboration

Communication

Tools

Salesforce

Excel

Job description

Rivian is hiring a Sales Operations Specialist in Irvine to bridge corporate sales strategy with frontline teams. You will ensure accurate incentives, handling goodwill programs and disputes while protecting margins and customer trust.

You’ll contribute to reporting and guidance across the sales org, thriving in a fast-moving, policy-driven environment. You’ll work with incentives, escalations, and promotions to deliver consistent customer experiences.