Inside Sales Manager, Ownership Loyalty Program

Rivian; Irvine (CA); On-site; USD 85,600 - 107,000; Full time

Benefits offered by this job

Bonus potential

Equity awards

Comprehensive benefits

Job summary

Rivian Irvine is seeking a proven, results-oriented leader to head our Ownership Loyalty Program (OLP). The Manager of Inside Sales will guide an Associate Manager and ~10 advisors who engage Rivian lessees up to 12 months before lease maturity.

The goal is to retain customers through their next Rivian order and delivery. The role is hands-on: lead from the front, engage directly with customers, support high-value opportunities, and drive key performance metrics to achieve quarterly sales and

Qualifications

• 5+ years of experience in sales or customer-facing operations, including at least two years of people-leadership experience; experience leading frontline leaders or Associate Managers is strongly preferred.
• Contact-center leadership and direct-to-consumer or comparable high-volume consumer sales experience are required, including experience managing phone-based or digital sales teams.
• Proven ability to achieve sales targets while directly engaging customers, coaching sales behaviors, inspecting execution, and managing pipeline, forecasting, conversion, productivity, and retention metrics.
• Demonstrated experience recruiting, interviewing, hiring, developing, and managing employee performance, including corrective action when required.

Responsibilities

• Lead all aspects of the Ownership Loyalty Program, including strategy, daily operations, customer retention, pipeline management, sales and delivery performance, and the customer experience.
• Initially lead, coach, and develop the OLP Associate Manager and approximately 10 advisors, establishing clear expectations, accountability, and a culture of high performance and continuous improvement.
• Manage customer pipelines beginning up to 12 months before lease maturity, ensuring timely and relevant engagement while reviewing each customer's Rivian experience and coordinating solutions to challenges that could affect retention.
• Own quarterly sales and delivery targets, accurate forecasting, and the key performance indicators that drive results, including calls, contacts, response time, pipeline activity, sales per hour, conversion, retention, orders, and deliveries.
• Maintain a disciplined operating rhythm that includes morning meetings, pipeline and CRM inspections, call and note reviews, sales roundtables, skip-level meetings, coaching, performance reviews, minimum production standards, and recovery planning.

Skills

Sales leadership

People management

CRM (Salesforce)

Data analysis

Excel/Sheets

Forecasting

Communication

Tools

Salesforce CRM

Excel

PowerPoint

Job description

Rivian Irvine is seeking a proven, results-oriented leader to head our Ownership Loyalty Program (OLP). The Manager of Inside Sales will guide an Associate Manager and ~10 advisors who engage Rivian lessees up to 12 months before lease maturity.

The goal is to retain customers through their next Rivian order and delivery. The role is hands-on: lead from the front, engage directly with customers, support high-value opportunities, and drive key performance metrics to achieve quarterly sales and