Service Experience Advisor

Rivian Automotive; California (MO); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (medical, dental, &

Job summary

Rivian Automotive is seeking a Service Advisor in Southern California to be the primary contact for owners, guiding them through service from booking to handover. You will translate technical details into clear, confident owner communications and coordinate with the service team for a seamless experience.

The role emphasizes empathy, organization, and brand hospitality, with opportunities across various seniority levels and potential for on-site locations.

Qualifications

• Experience in a customer-facing role is required.
• Backgrounds in hospitality, retail, or fast-paced environments are valued.
• Ability to de-escalate sensitive situations and resolve customer concerns with empathy.
• Experience managing scheduling, billing, and work order systems is a plus.

Responsibilities

• Serve as the primary point of contact for owners, managing the service experience from appointment to handover.
• Listen to owner concerns, document them, and set clear expectations.
• Translate technician notes into clear explanations for owners.
• Proactively communicate updates on vehicle status and timelines.
• Coordinate with Parts and Production to align service activities.
• Explain estimates and invoices with clarity and accuracy.
• Maintain records of all communications and repairs.

Skills

Customer-facing

Hospitality

De-escalation

Communication

Organizational skills

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Rivian Automotive is seeking a Service Advisor in Southern California to be the primary contact for owners, guiding them through service from booking to handover. You will translate technical details into clear, confident owner communications and coordinate with the service team for a seamless experience.

The role emphasizes empathy, organization, and brand hospitality, with opportunities across various seniority levels and potential for on-site locations.