Overnight Towing Dispatcher - Urgent Coordination

Navigate Search; New York (NY); On-site; USD 32,000 - 44,000; Full time

Job summary

Navigate Search is seeking an experienced Overnight Dispatcher to join our 24/7 towing and roadside assistance operations in New York. You will coordinate emergency requests, assign drivers, monitor progress, and communicate with customers, clients, and field personnel.

The ideal candidate has dispatching experience in towing or emergency services, strong decision-making, and the ability to manage multiple priorities calmly under pressure on a rotating overnight schedule.

Qualifications

• Experience in towing, transportation, police dispatch, 911 communications, or emergency services preferred.
• Experience coordinating field personnel, drivers, officers, or emergency response units.
• Strong verbal and written communication skills.
• Ability to manage multiple calls and competing priorities simultaneously.
• Comfortable using dispatch platforms, GPS tracking, CAD systems, and other technology.
• Strong organizational, critical-thinking, and problem-solving abilities.
• Ability to stay composed and decisive under pressure.

Responsibilities

• Receive, prioritize, and coordinate incoming towing and roadside requests.
• Dispatch drivers and assign service calls based on location, availability, and urgency.
• Monitor active calls, track driver locations, and manage service progress.
• Maintain clear and professional communication with drivers, customers, commercial clients, and business partners.
• Handle high-volume calls and changing priorities while maintaining efficient operations.
• Resolve scheduling conflicts, service delays, and operational challenges.
• Utilize dispatch software, GPS tracking, and communication systems to coordinate assignments.
• Maintain accurate service records, dispatch logs, and operational updates.
• Exercise sound judgment and make timely decisions in high-pressure situations.

Skills

Dispatch experience

Communication skills

GPS tracking

CAD systems

Multitasking

Tools

Dispatch software

CAD software

GPS mapping tools

Job description

Navigate Search is seeking an experienced Overnight Dispatcher to join our 24/7 towing and roadside assistance operations in New York. You will coordinate emergency requests, assign drivers, monitor progress, and communicate with customers, clients, and field personnel.

The ideal candidate has dispatching experience in towing or emergency services, strong decision-making, and the ability to manage multiple priorities calmly under pressure on a rotating overnight schedule.