Night Tow Dispatch Coordinator

Navigate Search; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Navigate Search is seeking an Overnight Emergency Commercial Tow Dispatcher in New York. The role is entry-level, with training provided, and focuses on coordinating emergency service requests and dispatching tow operators.

The position runs 6:00 PM – 6:00 AM with a four-on, four-off rotation and weekend/holiday availability. You will gain hands-on experience in transportation operations and customer service in a fast-paced environment.

Qualifications

• Recent graduates encouraged to apply and trainable for the role.
• Bachelor's degree preferred but not required.
• Strong communication, organization and multitasking skills are essential.

Responsibilities

• Receive incoming emergency towing and roadside requests and document details.
• Dispatch drivers based on service needs and availability.
• Communicate with customers, drivers and internal teams.
• Monitor active jobs and progress using dispatch software and GPS systems.
• Manage multiple priorities and adapt to changing situations.
• Maintain accurate job records in company systems.
• Resolve scheduling issues and provide timely updates to customers.
• Maintain professionalism in time-sensitive situations.

Skills

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Teamwork

Tech-savvy

Education

Bachelor's degree preferred

Tools

Dispatch software

GPS systems

Computers

Job description

Navigate Search is seeking an Overnight Emergency Commercial Tow Dispatcher in New York. The role is entry-level, with training provided, and focuses on coordinating emergency service requests and dispatching tow operators.

The position runs 6:00 PM – 6:00 AM with a four-on, four-off rotation and weekend/holiday availability. You will gain hands-on experience in transportation operations and customer service in a fast-paced environment.