Overnight Dispatcher

Navigate Search; New Jersey; On-site; USD 42,000 - 60,000; Full time

Job summary

Navigate Search in New Jersey is hiring an Overnight Dispatcher to coordinate towing and roadside service requests, communicate with customers and drivers, and ensure smooth operations.

This is a direct-hire, full-time role with a rotating four-on/four-off schedule, offering opportunities to learn dispatch software and grow within a fast-paced essential service industry.

Ideal candidates are reliable, detail-oriented, and able to stay calm under pressure while multitasking across multiple systems.

Qualifications

• Excellent verbal and written communication required.
• Proficiency with computers and dispatch software.
• Ability to learn new systems quickly.
• Dependable, responsible, and punctual.
• Strong organizational and problem-solving skills.
• Calm under pressure and able to multitask.

Responsibilities

• Receive and manage incoming service requests from customers and partners.
• Dispatch drivers efficiently using company software and communication systems.
• Maintain clear and professional communication with customers, drivers, and team members.
• Monitor service progress and provide timely updates.
• Accurately enter and update information in dispatching and tracking systems.
• Assist with scheduling, routing, and operational support as needed.
• Maintain professionalism during high-pressure situations.

Skills

Communication skills

Computer proficiency

Adaptability

Reliability

Multitasking

Job description

Overnight Dispatcher – Career Opportunity in the Towing Industry

Direct Hire and Full Time

About Us:

We are a growing and customer-focused towing and roadside assistance company seeking a motivated individual who is looking to launch a rewarding career in dispatching and operations. This is an excellent opportunity for a recent graduate or someone looking to start a new professional career path in a fast-paced and essential service industry.

Position Overview:

As a Dispatcher, you will play a critical role in coordinating towing and roadside service requests, communicating with customers and drivers, and helping ensure efficient operations. We are looking for someone who is eager to learn, thrives in a dynamic environment, and takes pride in being dependable and accountable.

Responsibilities:

• Receive and manage incoming service requests from customers and partners.
• Dispatch drivers efficiently using company software and communication systems.
• Maintain clear and professional communication with customers, drivers, and team members.
• Monitor service progress and provide timely updates.
• Accurately enter and update information in dispatching and tracking systems.
• Assist with scheduling, routing, and operational support as needed.
• Maintain a high level of professionalism during both routine and high-pressure situations.

Qualifications:

• Strong verbal and written communication skills.
• Comfortable using computers, software applications, and technology-based systems.
• Quick learner with the ability to adapt to new programs and processes.
• Responsible, dependable, and accountable for assigned tasks.
• Strong organizational and problem-solving abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong work ethic and commitment to reliability.

Working Hours:

• Must be available to work a rotating schedule of four (4) consecutive days on followed by four (4) consecutive days off. This schedule includes weekends and holidays, as required.