Overnight Roadside Dispatcher

Navigate Search; New York (NY); On-site; USD 32,000 - 44,000; Full time

Job summary

Navigate Search is seeking an experienced Overnight Dispatcher to join our 24/7 towing and roadside assistance operations in New York. You will coordinate emergency requests, assign drivers, monitor progress, and communicate with customers, clients, and field personnel.

The ideal candidate has dispatching experience in towing or emergency services, strong decision-making, and the ability to manage multiple priorities calmly under pressure on a rotating overnight schedule.

Qualifications

• Experience in towing, transportation, police dispatch, 911 communications, or emergency services preferred.
• Experience coordinating field personnel, drivers, officers, or emergency response units.
• Strong verbal and written communication skills.
• Ability to manage multiple calls and competing priorities simultaneously.
• Comfortable using dispatch platforms, GPS tracking, CAD systems, and other technology.
• Strong organizational, critical-thinking, and problem-solving abilities.
• Ability to stay composed and decisive under pressure.

Responsibilities

• Receive, prioritize, and coordinate incoming towing and roadside requests.
• Dispatch drivers and assign service calls based on location, availability, and urgency.
• Monitor active calls, track driver locations, and manage service progress.
• Maintain clear and professional communication with drivers, customers, commercial clients, and business partners.
• Handle high-volume calls and changing priorities while maintaining efficient operations.
• Resolve scheduling conflicts, service delays, and operational challenges.
• Utilize dispatch software, GPS tracking, and communication systems to coordinate assignments.
• Maintain accurate service records, dispatch logs, and operational updates.
• Exercise sound judgment and make timely decisions in high-pressure situations.

Skills

Dispatch experience

Communication skills

GPS tracking

CAD systems

Multitasking

Tools

Dispatch software

CAD software

GPS mapping tools

Job description

We are a growing, customer-focused towing and roadside assistance company seeking an experienced and dependable dispatcher to join our overnight operations team.

This is an excellent opportunity for professionals with backgrounds in towing, transportation, police dispatch, 911 communications, or emergency services who are looking to apply their dispatching experience in a fast-paced commercial operations environment.

Position Overview:

As an Overnight Dispatcher, you will play a critical role in coordinating emergency towing and roadside assistance requests, assigning drivers, monitoring active service calls, and maintaining communication between customers, commercial clients, and field personnel.

The ideal candidate has previous dispatching experience, strong decision-making abilities, and the confidence to manage multiple priorities while remaining calm and professional under pressure.

Key Responsibilities:

• Receive, prioritize, and coordinate incoming towing and roadside assistance requests.


• Dispatch drivers and assign service calls based on location, availability, and urgency.


• Monitor active calls, track driver locations, and manage service progress.


• Maintain clear and professional communication with drivers, customers, commercial clients, and business partners.


• Handle high-volume calls and changing priorities while maintaining efficient operations.


• Resolve scheduling conflicts, service delays, and operational challenges.


• Utilize dispatch software, GPS tracking, and communication systems to coordinate assignments.


• Maintain accurate service records, dispatch logs, and operational updates.


• Exercise sound judgment and make timely decisions in high-pressure situations.

Qualifications & Experience:

• Previous experience in towing, transportation, logistics, police dispatch, 911 communications, or emergency services strongly preferred.


• Experience coordinating field personnel, drivers, officers, or emergency response units.


• Strong verbal and written communication skills.


• Ability to manage multiple calls and competing priorities simultaneously.


• Comfortable using dispatch platforms, GPS tracking, CAD systems, and other technology.


• Strong organizational, critical-thinking, and problem-solving abilities.


• Ability to remain composed, professional, and decisive in stressful situations.


• Dependable, accountable, and capable of working independently with minimal supervision.


• Strong work ethic and commitment to operational excellence.

Schedule & Availability:

• Hours: 6:00 PM – 6:00 AM


• Rotation: Four (4) consecutive days on, followed by four (4) consecutive days off.


• Must be available to work weekends and holidays as part of the rotating schedule.

Put your dispatching experience to work in an established and growing commercial towing and roadside assistance operation. We value experienced professionals who understand the importance of communication, urgency, accountability, and effective coordination.

If you have a background in towing dispatch, police communications, 911 operations, or emergency services and are looking for your next professional opportunity, we encourage you to apply!