Tow Dispatch Coordinator

Navigate Search; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Navigate Search is seeking an Overnight Emergency Commercial Tow Dispatcher in New York. The role is entry-level, with training provided, and focuses on coordinating emergency service requests and dispatching tow operators.

The position runs 6:00 PM – 6:00 AM with a four-on, four-off rotation and weekend/holiday availability. You will gain hands-on experience in transportation operations and customer service in a fast-paced environment.

Qualifications

• Recent graduates encouraged to apply and trainable for the role.
• Bachelor's degree preferred but not required.
• Strong communication, organization and multitasking skills are essential.

Responsibilities

• Receive incoming emergency towing and roadside requests and document details.
• Dispatch drivers based on service needs and availability.
• Communicate with customers, drivers and internal teams.
• Monitor active jobs and progress using dispatch software and GPS systems.
• Manage multiple priorities and adapt to changing situations.
• Maintain accurate job records in company systems.
• Resolve scheduling issues and provide timely updates to customers.
• Maintain professionalism in time-sensitive situations.

Skills

Communication

Organizational skills

Multitasking

Customer service

Problem solving

Teamwork

Tech-savvy

Education

Bachelor's degree preferred

Tools

Dispatch software

GPS systems

Computers

Job description

Overnight Emergency Commercial Tow Dispatcher

Entry-Level Opportunity | Full-Time

Position Summary:

Are you a recent college graduate or someone looking to start a new career in a fast-paced, operations-focused environment? We are seeking a motivated, dependable, and organized individual to join our team as an Overnight Emergency Commercial Tow Dispatcher.

This is an excellent opportunity to learn the transportation and logistics industry while developing valuable skills in operations, communication, customer service, and problem-solving. Previous dispatching or towing experience is not required. We are willing to train the right candidate who has a strong work ethic, a positive attitude, and a desire to grow professionally.

The successful candidate will coordinate emergency service requests, dispatch tow operators, communicate with customers and drivers, and manage multiple priorities while ensuring efficient overnight operations.

Responsibilities:

• Receive incoming emergency towing and roadside assistance requests.
• Coordinate and dispatch drivers based on service needs and availability.
• Communicate with customers, drivers, and internal team members.
• Monitor active jobs, driver locations, and service progress using dispatch software and GPS systems.
• Manage multiple priorities and respond quickly to changing situations.
• Maintain accurate job records and update company systems.
• Resolve scheduling issues and provide timely customer updates.
• Maintain professionalism and sound judgment in time-sensitive situations.

Qualifications & Skills:

• Recent college graduates and individuals seeking a new career are encouraged to apply.
• Bachelor's degree preferred, but not required.
• Strong communication, organizational, and multitasking skills.
• Comfortable with computers, technology, and learning new software.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain calm and focused under pressure.
• Dependable, self-motivated, and eager to learn.
• Ability to work independently and as part of a team.
• Previous customer service, administrative, or operations experience is a plus.
• Transportation, towing, or dispatch experience is helpful but not required.

Schedule & Availability:

• Hours: 6:00 PM – 6:00 AM
• Rotation: Four (4) consecutive days on, followed by four (4) consecutive days off.
• Must be available to work weekends and holidays as part of the rotating schedule.

This is more than an entry-level position. It is an opportunity to build a career in transportation, logistics, and emergency operations while gaining hands-on experience and developing valuable professional skills.

If you are dependable, tech-savvy, motivated, and ready to learn, we encourage you to apply!