Overnight SOC Operator Real-Time Security & Dispatch

Titan-Security-Group; Chicago (IL); Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical insurance

Dental insurance

Pension/retirement benefits

Descripción de la vacante

Titan Security Group is seeking an Overnight Security Operations Center Operator in Chicago, IL. You will monitor security systems, respond to incidents, and coordinate with the SOC team to maintain vigilant, professional service.

Ideal candidates bring a track record in security or customer service, strong communication, and the ability to work in a fast-paced environment on 3rd shift. We offer competitive pay, benefits, and growth opportunities.

Formación

• High School diploma or GED and 2 years prior satisfactory employment as a security officer or in a customer service position.
• Experience in a heavy volume call center and dispatch preferred.
• Must be at least 20 years of age.

Responsabilidades

• Monitor security systems and coordinate emergencies.
• Provide excellent customer service on duty.
• Manage calls and emails, and dispatch as needed.
• Establish, maintain and review schedules.
• Assist in supervision and management of security officers, payroll, training, coaching, development and support.
• Handle escalated security issues, coordinate emergencies with Security Team and notify external personnel.

Conocimientos

Customer service

Supervisory capacity

Call center protocol

Security operations

Advanced computer skills

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Titan Security Group is seeking an Overnight Security Operations Center Operator in Chicago, IL. You will monitor security systems, respond to incidents, and coordinate with the SOC team to maintain vigilant, professional service.

Ideal candidates bring a track record in security or customer service, strong communication, and the ability to work in a fast-paced environment on 3rd shift. We offer competitive pay, benefits, and growth opportunities.