Security Operations Center Operator - 2nd/3rd Shift - Chicago, IL

Titan Security Group; Chicago (IL); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Pension/retirement benefits

Job summary

Titan Security Group in Chicago is seeking a SOC Operator responsible for monitoring security systems and coordinating emergencies. The ideal candidate must have a High School diploma and 2 years of experience in security or customer service, along with strong communication skills.

This role offers a compensation of $21.00 - $23.00 per hour based on experience, along with benefits such as medical and dental insurance, paid time off, and pension. Must be available for both 2nd and 3rd shifts.

Qualifications

• High School diploma/GED with 2 years of prior security or customer service experience.
• Experience in a high-volume call center and dispatch preferred.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Monitor security systems and coordinate emergencies.
• Provide excellent customer service to all parties while on duty.
• Compile daily SOC activities into shift reports.

Skills

Communication skills

Multi-tasking

Supervision

Customer service

Computer proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast‑paced, growing environment. Superior communication and multi‑tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.

Must be available to work both 2nd and 3rd Shifts.

Responsibilities

• Push/Report all appropriate operational matters in real‑time directly to the SOC Manager, Director of Operations and members of senior management.
• Provide excellent Customer Service to all parties encountered while on duty.
• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non‑emergency calls‑for‑service, to include phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
• Responsible for establishing, maintaining and reviewing schedules.
• Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed.
• Participate in regular training and scenario based security drills.
• Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations.
• Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass‑downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols.
• Perform other tasks and duties of a similar nature and scope as assigned.

Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Having any, or a combination of the above listed attributes may increase your chances of selection.

Qualifications & Benefits

Education and/or Experience:

High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center and dispatch preferred. Must be at least 20 years of age.

Certificates, Licenses, Registrations:

Ability to acquire and maintain a valid PERC Card, including state accredited training requirements.

Language Skills:

Must have the ability to read, write, speak, and understand English.

Computer Skills:

Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications:

Ability to pass pre‑employment drug screen and criminal background check. Must maintain a working telephone number through which we can contact you.

Physical Demands:

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.

Salary & Benefits

Compensation is between $21.00 - $23.00 / hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills‑enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V