Night SOC Operator: Real-Time Security & Dispatch

Titan Security Group; Chicago (IL); In loco; USD 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical insurance

Dental insurance

Pension/retirement benefits

Descrizione del lavoro

Titan Security Group in Chicago, IL is seeking an Overnight SOC Operator to monitor security systems, respond to incidents, and produce shift reports.

The role requires a GED, 2+ years in security or customer service, experience in a high-volume call center, and proficiency with Microsoft Office. Benefits include PTO, insurance, holidays, and retirement plans; willing to work the third shift.

Competenze

• High School diploma or GED and 2 years prior satisfactory employment as a security officer or in a customer service position.
• Experience in a heavy volume call center and dispatch preferred.
• Must be at least 20 years of age.
• Ability to acquire and maintain a valid PERC Card, including state accredited training requirements.
• Language skills: read, write, speak, and understand English.
• Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
• Ability to pass pre-employment drug screen and criminal background check.

Mansioni

• Monitor security systems and coordinate emergencies in real time.
• Provide excellent customer service during duty shifts.
• Manage calls and emails, prioritizing according to procedure.
• Establish and maintain schedules.
• Assist in supervising security officers and training.

Conoscenze

Customer service

Call center

Security awareness

MS Office

Formazione

High School diploma or GED

2 years security/customer service experience

Strumenti

Microsoft Office

Descrizione del lavoro

Titan Security Group in Chicago, IL is seeking an Overnight SOC Operator to monitor security systems, respond to incidents, and produce shift reports.

The role requires a GED, 2+ years in security or customer service, experience in a high-volume call center, and proficiency with Microsoft Office. Benefits include PTO, insurance, holidays, and retirement plans; willing to work the third shift.