Overnight Service Desk & Membership Specialist

Planet Fitness; Ellicott City (MD); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Growth opportunities

401K match up to 6%

Free Black Card Membership

Community outreach

Competitive pay

Brand promise 'Judgement Free Zone'

Job summary

Planet Fitness in Ellicott City, MD is hiring a part-time Service Desk Associate to provide excellent customer service, manage memberships, and maintain facility cleanliness. The role requires greeting members, handling inquiries, selling memberships, and operating the POS system.

The position is overnight, on-site, with a salary of $17.00 per hour and benefits including a 401K match and free Black Card membership. Growth opportunities are available within the team.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsibilities

• Greet all members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into database.
• Operate POS system and collect balances on past due accounts.
• Organize and maintain front desk customer service.
• Schedule appointments for fitness training sessions.
• Complete the Club Walk-Around every 20 minutes and complete checklists.

Skills

Phone etiquette

Communication skills

Interpersonal skills

Judgment Free Zone understanding

Numerical accuracy

Following directions

Independent work

Teamwork

Positive attitude

Composure under pressure

Education

High School Diploma or GED

Tools

POS system

Job description

Planet Fitness in Ellicott City, MD is hiring a part-time Service Desk Associate to provide excellent customer service, manage memberships, and maintain facility cleanliness. The role requires greeting members, handling inquiries, selling memberships, and operating the POS system.

The position is overnight, on-site, with a salary of $17.00 per hour and benefits including a 401K match and free Black Card membership. Growth opportunities are available within the team.