Overnight Sales & Service Associate — Gym Concierge

24 Hour Fitness; Cypress (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership

Health benefits

401(k) plan

Job summary

24 Hour Fitness Cypress is seeking a Sales & Service Overnight Associate to deliver outstanding member service during a dedicated overnight shift. You will greet guests, answer questions, conduct tours, and help guide members toward fitness goals while upholding our service commitments.

The role includes promoting add-on memberships, coordinating with trainers, and maintaining a clean, safe club environment with strong emphasis on member satisfaction.

Qualifications

• High School diploma or GED required; CPR and AED certification provided through 24 Hour Fitness.
• Must complete SSO training (Club Orientation and Club Safety) before working alone at the front desk.
• Experience in customer service and basic computer skills are required.

Responsibilities

• Greet members and guests with a friendly check-in experience.
• Answer membership questions and provide tours of the club.
• Promote Personal Training and in-club promotions; upsell memberships and services.
• Maintain clean, welcoming club environment and assist with locker rooms.
• Support overnight operations and ensure safety and proper station coverage.

Skills

Customer service

Communication skills

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR and AED certification

Job description

24 Hour Fitness Cypress is seeking a Sales & Service Overnight Associate to deliver outstanding member service during a dedicated overnight shift. You will greet guests, answer questions, conduct tours, and help guide members toward fitness goals while upholding our service commitments.

The role includes promoting add-on memberships, coordinating with trainers, and maintaining a clean, safe club environment with strong emphasis on member satisfaction.