Overnight Club Concierge & Member Experience

24 Hour Fitness USA, LLC; Roseville (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to provide exceptional member experiences during the night shift. You will engage with guests, assist with memberships, onboarding, and tours, and promote club services and retail products.

The role requires excellent customer service, strong communication, and the ability to maintain a clean, welcoming gym environment while handling multiple tasks and questions from members during overnight hours.

Qualifications

• 6–12 months experience in customer service

Responsibilities

• Greet members and guests, assist with check-in and respond to inquiries
• Engage with members to address concerns and escalate when needed
• Promote tours and onboarding with personal trainers and fitness services
• Sell retail products and promote in-club promotions including add-ons
• Maintain a clean, safe club environment and assist with overall club upkeep

Skills

Customer service

Communication

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR & AED certification

SSO training

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to provide exceptional member experiences during the night shift. You will engage with guests, assist with memberships, onboarding, and tours, and promote club services and retail products.

The role requires excellent customer service, strong communication, and the ability to maintain a clean, welcoming gym environment while handling multiple tasks and questions from members during overnight hours.