Overnight Residential Counselor - Emergency Shelter

Community Teamwork; Lowell (MA); On-site; USD 28,000 - 29,000; Part time

Job summary

Community Teamwork in Lowell, MA is seeking a Residential Counselor to support clients in a congregate emergency shelter. You will provide life skills guidance and operate within a trauma-informed, client-centered framework.

Responsibilities include intake, explaining schedules and house rules, overseeing safety and daily chores, and responding to emergencies with clear documentation. Strong communication and crisis-management skills are essential.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Crisis management and problem-solving abilities.
• Proficient with basic computer software and data collection.
• Excellent attention to detail.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to run the shelter smoothly.
• Respond to emergencies, document actions, and follow guidelines.
• Complete intake process for new guests.
• Provide guidance on daily schedules and house rules.
• Oversee security, housekeeping, and daily chores.
• Initiate crisis intervention when needed.
• Document according to program requirements.

Skills

Customer service

Organizational skills

Interpersonal skills

Communication

Crisis management

Computer skills

Attention to detail

Education

High School Diploma or equivalent education

Job description

Community Teamwork in Lowell, MA is seeking a Residential Counselor to support clients in a congregate emergency shelter. You will provide life skills guidance and operate within a trauma-informed, client-centered framework.

Responsibilities include intake, explaining schedules and house rules, overseeing safety and daily chores, and responding to emergencies with clear documentation. Strong communication and crisis-management skills are essential.