Overnight Resident Concierge & Services Pro

FirstService Residential; San Francisco (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid time off including vacation and sick days

Job summary

A leading property management firm in San Francisco seeks a Resident Relations Specialist (Overnight) to enhance the resident experience. Responsibilities include addressing residents' needs, ensuring safety through monitoring access points, and providing exceptional customer service. Ideal candidates will have a high school diploma, past experience in customer service, and strong communication skills. This full-time role offers a competitive hourly wage of $21-$22 and a range of benefits including medical, dental, and 401K matching.

Qualifications

• Must possess past Resident Services or Customer Service experience.
• Strong verbal and written communication skills required.
• Able to work independently and prioritize workload.

Responsibilities

• Identify and clarify residents needs, answers questions professionally.
• Comply with service expectations and company standards.
• Assist with move-in questions new residents may have.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Team Player

Education

High School Diploma or Equivalency

College Level Courses in Business or Hospitality

Tools

MS Office

Job description

A leading property management firm in San Francisco seeks a Resident Relations Specialist (Overnight) to enhance the resident experience. Responsibilities include addressing residents' needs, ensuring safety through monitoring access points, and providing exceptional customer service. Ideal candidates will have a high school diploma, past experience in customer service, and strong communication skills. This full-time role offers a competitive hourly wage of $21-$22 and a range of benefits including medical, dental, and 401K matching.