Five-Star Resident Services Lead

FirstService Residential; San Diego (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid time off including vacation and holidays

Tuition reimbursement

Free emotional wellbeing support

Job summary

A leading property management firm is seeking a Resident Relations Lead in San Diego, California. This role involves overseeing daily front desk activities, providing excellent customer service, and managing resident inquiries. Successful candidates should have a background in hospitality management, strong leadership skills, and a customer-focused attitude. The position offers competitive pay within the range of $24-26 per hour, along with comprehensive benefits including health plans and a 401K match. Join us to enhance community living standards.

Qualifications

• Skilled representation at all times with emphasis on service.
• Ability to lift 25 lbs.
• Work in an upright standing or sitting position for long periods.

Responsibilities

• Oversee front desk, resident services, and administrative workflows.
• Receive and process new resident registrations and access cards.
• Monitor and maintain community events and activities calendar.
• Provide assistance with facility reservations and inspections.

Skills

Excellent customer service skills

Strong leadership and team building skills

Ability to manage multiple priorities

Excellent communication skills

Promotes collaboration

Education

Bachelor’s degree preferred or equivalent work experience

A minimum of 2 years of successful hospitality management experience

Job description

A leading property management firm is seeking a Resident Relations Lead in San Diego, California. This role involves overseeing daily front desk activities, providing excellent customer service, and managing resident inquiries. Successful candidates should have a background in hospitality management, strong leadership skills, and a customer-focused attitude. The position offers competitive pay within the range of $24-26 per hour, along with comprehensive benefits including health plans and a 401K match. Join us to enhance community living standards.