Overnight HOA Concierge & Resident Relations

Action Property Management; San Francisco (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

Career growth opportunities

Team-oriented culture

Job summary

Action Property Management, the leader in HOA management, seeks an Overnight Resident Relations Associate for our luxury Mira community in San Francisco. The role supports 100% resident satisfaction with 5-star service and concierge-level assistance.

The position offers full- or part-time hours (32 hours weekly). Night shifts run 10:00 PM–6:30 AM, Thursday–Monday or Friday–Monday, with competitive pay and benefits for qualifying staff.

Qualifications

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Job description

Action Property Management, the leader in HOA management, seeks an Overnight Resident Relations Associate for our luxury Mira community in San Francisco. The role supports 100% resident satisfaction with 5-star service and concierge-level assistance.

The position offers full- or part-time hours (32 hours weekly). Night shifts run 10:00 PM–6:30 AM, Thursday–Monday or Friday–Monday, with competitive pay and benefits for qualifying staff.