San Francisco Resident Experience Concierge

Action Property Management; San Francisco (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

ADP discounts

Hospitality training

Career growth

Job summary

Action Property Management seeks a on-site Resident Relations Specialist for Lumina, a luxury high-rise in San Francisco. You will deliver warm, attentive service to residents and guests, coordinating front-desk operations and concierge tasks on a 6:30 AM–3:00 PM schedule, Friday–Tuesday, with hourly compensation between $22 and $24.

Join a hospitality-centered team and help cultivate a welcoming, community-focused environment while upholding the association's governing documents and delivering

Qualifications

• Must be 18+ and pass a pre-employment background check and drug screening.
• High School Diploma or equivalent.
• At least 6 months of customer service experience; hospitality, luxury retail or fine dining experience preferred.
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented.
• Proactive customer service approach.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate strong understanding of the association's governing documents.

Skills

Customer service

Hospitality experience

Professional appearance

Team player

Problem solving

Education

High School Diploma or equivalent

Hospitality Management students or graduates

Job description

Action Property Management seeks a on-site Resident Relations Specialist for Lumina, a luxury high-rise in San Francisco. You will deliver warm, attentive service to residents and guests, coordinating front-desk operations and concierge tasks on a 6:30 AM–3:00 PM schedule, Friday–Tuesday, with hourly compensation between $22 and $24.

Join a hospitality-centered team and help cultivate a welcoming, community-focused environment while upholding the association's governing documents and delivering