Overnight National Fleet Dispatch Lead

Cox Enterprises; Burlington (VT); Presencial; USD 30 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Paid holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Resumo da oferta

Cox Fleet is seeking a National Coordinator to lead dispatch operations across multiple markets. You will manage every step of service events, coordinate with technicians and vendors, and drive KPI performance while maintaining high standards of service quality.

This overnight role requires strong judgment and collaboration with internal partners and customers. The position emphasizes coaching less experienced staff, maintaining accurate documentation, and ensuring timely communication with

Qualificações

• HS diploma or GED with significant dispatch/logistics experience.
• Strong knowledge of fleet maintenance operations and transportation logistics.
• Excellent written and verbal communication across stakeholders.

Responsabilidades

• Manage lifecycle of service events from client request to completion.
• Dispatch to optimize for time-based KPIs across markets.
• Coordinate with partners, customers, and vendors to resolve issues.
• Monitor open events and communicate delays proactively with leadership.
• Coach junior team members and maintain process adherence.

Conhecimentos

Oral and written communication

Multi-market coordination

Customer service

Problem solving

Attention to detail

Formação académica

High School Diploma or GED

5 years in dispatch/logistics

Ferramentas

MS Office

Dispatch management systems

Descrição da oferta de emprego

Cox Fleet is seeking a National Coordinator to lead dispatch operations across multiple markets. You will manage every step of service events, coordinate with technicians and vendors, and drive KPI performance while maintaining high standards of service quality.

This overnight role requires strong judgment and collaboration with internal partners and customers. The position emphasizes coaching less experienced staff, maintaining accurate documentation, and ensuring timely communication with