Overnight National Fleet Dispatch Lead

Cox Enterprises; Bridgeport (CT); Vor Ort; USD 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Paid time off

Paid holidays

Zusammenfassung

Cox Fleet seeks a National Coordinator to lead dispatch operations, coordinating fleet repairs and maintenance across markets. You will model best practices, support teammates, and uphold Cox Fleet standards for service quality and customer experience.

This overnight role requires strong judgment, industry knowledge, and the ability to coordinate with internal partners, customers, and third‑party vendors to ensure timely service and high customer satisfaction.

Qualifikationen

• Requires High School Diploma or GED with 5 years’ experience in dispatching, service scheduling, or logistics coordination.
• Working knowledge of fleet maintenance ops, trucking standards, and transportation logistics.

Aufgaben

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events from request to repair completion.
• Ensure technicians receive events quickly and request additional work when needed.
• Audit open work requests across markets for daily-update compliance.
• Monitor open events, track ETA, and communicate delays or service concerns to customers and leadership.

Kenntnisse

Communication

Dispatch coordination

Customer service

Problem solving

MS Office

Ausbildung

High School Diploma or GED

Tools

Dispatch software

Fleet management systems

MS Excel

Jobbeschreibung

Cox Fleet seeks a National Coordinator to lead dispatch operations, coordinating fleet repairs and maintenance across markets. You will model best practices, support teammates, and uphold Cox Fleet standards for service quality and customer experience.

This overnight role requires strong judgment, industry knowledge, and the ability to coordinate with internal partners, customers, and third‑party vendors to ensure timely service and high customer satisfaction.