Overnight Member Services Specialist - Part-Time

Planet Fitness; Kendall Township (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a motivated Member Services Representative for an Overnight Part-Time role at our Kendall Township club. You will deliver exceptional service to members and guests, handle membership inquiries, and keep the front desk and club clean and welcoming, adhering to Planet Fitness standards in a fast-paced environment.

The role emphasizes a friendly, bilingual (English/Spanish) approach where applicable, with opportunities to advance.

Qualifications

• 18 years of age or older
• Must be able to work onsite, this is not a remote position.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a motivated Member Services Representative for an Overnight Part-Time role at our Kendall Township club. You will deliver exceptional service to members and guests, handle membership inquiries, and keep the front desk and club clean and welcoming, adhering to Planet Fitness standards in a fast-paced environment.

The role emphasizes a friendly, bilingual (English/Spanish) approach where applicable, with opportunities to advance.