Overnight Member Services Rep | Gym Front Desk

Planet Fitness - Fitton Clubs; Springboro (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will be the first point of contact for members and guests, delivering a high level of service in a friendly, judgment-free environment.

You will handle membership inquiries, transactions and contribute to a clean, safe club culture. Bilingual English/Spanish are encouraged to apply, with advancement opportunities and a comprehensive benefits package.

Qualifications

• Must be 18 years or older.
• Ability to work onsite, this is not a remote position.
• Professional, upbeat attitude and strong work ethic.
• Reliable, punctual and dependable.
• Able to learn and apply cleaning practices and procedures.
• Ability to read and follow instructions.
• CPR/AED Certification to be obtained within required timeframes.
• Tanning Certification to be obtained within required timeframes.

Responsibilities

• Greet members, prospective members and guests professionally.
• Provide outstanding customer service to create a positive club experience.
• Respond to questions promptly and courteously; assist with account inquiries, changes and billing questions.
• Explain membership options, tours and sign-ups; promote current specials and upgrades.
• Process memberships, cancellations and payments; follow opening/closing procedures.
• Maintain cleanliness and orderliness of the club; ensure safety and organization of equipment.

Skills

Customer service

On-site work

Bilingual English/Spanish encouraged

Education

High school diploma or equivalent preferred

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will be the first point of contact for members and guests, delivering a high level of service in a friendly, judgment-free environment.

You will handle membership inquiries, transactions and contribute to a clean, safe club culture. Bilingual English/Spanish are encouraged to apply, with advancement opportunities and a comprehensive benefits package.