Overnight Member Services Specialist

Planet Fitness - Fitton Clubs; Fairborn (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) and matching

Dental insurance

Vision insurance

Training & development

Free uniforms

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team on a full-time overnight shift. You will deliver exceptional customer service, handle membership questions, process sign-ups and payments, and maintain a clean, welcoming club environment.

The role requires on-site work and CPR/AED and tanning certifications within set timeframes. Bilingual English/Spanish are encouraged to apply to better serve members.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Obtain CPR/AED certification within required timeframes.
• Obtain tanning certification within required timeframes.
• Strong customer service and communication skills.

Responsibilities

• Greet members and guests with a friendly, professional manner.
• Assist with memberships, inquiries, and billing questions.
• Check members into the system using the POS system.
• Promote memberships, upgrades, and club services.
• Maintain cleanliness and a positive member experience.

Skills

Customer service

On-site

CPR/AED certification

Tanning certification

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team on a full-time overnight shift. You will deliver exceptional customer service, handle membership questions, process sign-ups and payments, and maintain a clean, welcoming club environment.

The role requires on-site work and CPR/AED and tanning certifications within set timeframes. Bilingual English/Spanish are encouraged to apply to better serve members.