Member Experience Specialist - Front Desk & Tours

Planet Fitness; Danville (IL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Free Black Card Membership

Health insurance

Dental vision

401k after 3 months

PTO

Job summary

Planet Fitness is hiring an Overnight Member Services Representative to greet members, handle front desk tasks, and ensure a clean, safe club environment. This role requires independence, strong customer service, and the ability to work evenings and overnight shifts.

The position includes tours for prospective members, updating member accounts, and partnering with management on escalated issues, with a focus on a welcoming climate.

Qualifications

• Exceptional customer service skills; able to engage positively with members and guests.
• Must be able to greet and assist in a welcoming manner and handle inquiries.
• Able to work independently and responsibly, including overnight shifts.

Responsibilities

• Greet members and guests and provide outstanding customer service.
• Check members in, assist with sign-ups, and conduct facility tours as needed.
• Maintain cleanliness and safety of the club; report issues to management.

Skills

Customer service

Communication

Problem solving

Diplomacy

Active listening

Tools

Microsoft Teams

Job description

Planet Fitness is hiring an Overnight Member Services Representative to greet members, handle front desk tasks, and ensure a clean, safe club environment. This role requires independence, strong customer service, and the ability to work evenings and overnight shifts.

The position includes tours for prospective members, updating member accounts, and partnering with management on escalated issues, with a focus on a welcoming climate.