Overnight Member Services Specialist

Sun Tan City - Metallic Tan; Danville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service to members, prospective members, and guests. You will close the day’s shift and ensure a smooth club operation.

The role emphasizes greeting members, handling front desk tasks, updating accounts, and maintaining a clean facility. A passion for fitness and a positive, reliable attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service and strong listening skills.
• Diplomacy in all interactions; professional language.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, check-in, sign-ups, tours.
• Update member accounts as needed.
• Address questions/concerns promptly and escalate when necessary.
• Maintain club cleanliness and organization.
• Close shift for the day and prepare bank deposits.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Interpersonal skills

Diplomacy

High school diploma

18+

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service to members, prospective members, and guests. You will close the day’s shift and ensure a smooth club operation.

The role emphasizes greeting members, handling front desk tasks, updating accounts, and maintaining a clean facility. A passion for fitness and a positive, reliable attitude are essential.