Member Services Specialist, Full-Time – Benefits

Pinnacle Fit Clubs Llc; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental

Vision

401k plan

Short/Long Term Disability

Job summary

Planet Fitness is seeking an Overnight Member Services Representative to maintain a welcoming, safe, and clean gym environment. The role requires working independently, with duties including greeting members, signing in, and addressing inquiries.

The position includes an on-site presence with a focus on security and guest satisfaction. Responsibilities span assisting with tours, handling check-ins, resolving issues, and coordinating with management as needed.

Qualifications

• Must be at least 16 years old.
• Able to lift up to 25 lbs.
• Strong customer service and communication skills.
• Punctuality and reliability are required.
• Basic computer proficiency.
• Experience with Microsoft Teams is a plus.
• Must pass background check.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Check members into the system and assist with new member sign-ups.
• Conduct facility tours for prospective members.
• Answer phones and assist callers with questions.
• Keep the club clean, safe and organized during shifts.
• Report maintenance or safety issues to management.

Skills

Customer service

Communication

Reliability

Problem solving

Basic computer skills

Diplomacy

Teamwork

Empathy

Lifting 25 lbs

Tools

Microsoft Teams

POS system

Job description

Planet Fitness is seeking an Overnight Member Services Representative to maintain a welcoming, safe, and clean gym environment. The role requires working independently, with duties including greeting members, signing in, and addressing inquiries.

The position includes an on-site presence with a focus on security and guest satisfaction. Responsibilities span assisting with tours, handling check-ins, resolving issues, and coordinating with management as needed.