Overnight Member Services Specialist — 3rd Shift

pf-glowbrands; Campbellsville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members, prospective members and guests. You will close the day’s shift and ensure a smooth handoff to the next team, while maintaining a welcoming club atmosphere.

The role requires a 3rd shift schedule, high school diploma or GED, and a strong emphasis on reliability and positive interactions with members and staff.

Qualifications

• Customer service background (preferred).
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; positive, professional interactions.
• Strong listening and problem-solving abilities.
• Diplomacy in interactions and appropriate behavior.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions/concerns; escalate to Assistant Manager or Manager when needed.
• Maintain club cleanliness and neatness.
• Close shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Computer skills

Fitness interest

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

High school diploma

Age 18+

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members, prospective members and guests. You will close the day’s shift and ensure a smooth handoff to the next team, while maintaining a welcoming club atmosphere.

The role requires a 3rd shift schedule, high school diploma or GED, and a strong emphasis on reliability and positive interactions with members and staff.