Overnight Member Service Specialist & Shift Closings

Hunter Super Techs - TurnPoint; Ela Township (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness is seeking an Overnight Closer (Customer Service Representative) to deliver superior member experiences and assist with daily operations. You will handle front desk duties, sign-ups, account updates, and member tours while ensuring a welcoming atmosphere.

The role requires a high school diploma, customer service aptitude, and the ability to work 3rd shift. The position offers training, advancement opportunities, and benefits for full-time staff.

Qualifications

• High School diploma or GED required.
• Prior customer service experience preferred.
• Able to work 3rd shift overnight.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check members into the system and sign up new members.
• Take prospective members on tours and update member accounts as needed.
• Respond to member questions promptly and professionally; escalate to management as needed.
• Assist in maintaining cleanliness and organization of the club.
• Close shift and prepare bank deposit for next day.

Skills

Customer service experience

Communication skills

Basic computer skills

Empathy & problem solving

Punctual & reliable

Education

High School diploma or GED

Tools

Member management system

Job description

Planet Fitness is seeking an Overnight Closer (Customer Service Representative) to deliver superior member experiences and assist with daily operations. You will handle front desk duties, sign-ups, account updates, and member tours while ensuring a welcoming atmosphere.

The role requires a high school diploma, customer service aptitude, and the ability to work 3rd shift. The position offers training, advancement opportunities, and benefits for full-time staff.