Night Member Services Rep: Close Shifts & Delight Members

Cambridge Fitness, LLC; Mentor (OH); On-site; USD 17,909,000 - 24,797,000; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional member experiences. You will manage front desk duties, assist with new sign-ups and tours, update member accounts, and handle end-of-day bank deposits.

This role emphasizes a positive attitude, punctuality, and strong listening skills. The position requires working 3rd shift, maintaining a clean club environment, and delivering top-tier customer service to members and guests in a fast-paced

Qualifications

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Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks: answer phones, assist callers, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Address member questions/concerns promptly and escalate when necessary.
• Maintain club cleanliness and appearance.
• Close the shift for the business day and prepare the next day's bank deposit.

Skills

Customer service

Punctuality

Positive attitude

Active listening

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional member experiences. You will manage front desk duties, assist with new sign-ups and tours, update member accounts, and handle end-of-day bank deposits.

This role emphasizes a positive attitude, punctuality, and strong listening skills. The position requires working 3rd shift, maintaining a clean club environment, and delivering top-tier customer service to members and guests in a fast-paced