Overnight Member Services Pro | Close Shifts & Guest Care

Cambridge Fitness, LLC; North Randall (OH); On-site; USD 13,638 - 19,424; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide superior customer service to members, guests, and prospective members. Responsibilities include greeting, check-ins, sign-ups, tours, updating member accounts, and closing the shift for the day.

The role emphasizes an upbeat attitude, reliability, and strong communication skills, with tasks spanning front desk operations, member interactions, and maintaining a welcoming club environment for overnight hours.

Qualifications

• Customer service background preferred.
• Basic computer skills required.
• Upbeat, positive attitude and reliable.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Facilitate updates to member accounts and respond to questions.
• Close shift for the business day and ensure smooth handoff to the next shift.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Professional communication

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide superior customer service to members, guests, and prospective members. Responsibilities include greeting, check-ins, sign-ups, tours, updating member accounts, and closing the shift for the day.

The role emphasizes an upbeat attitude, reliability, and strong communication skills, with tasks spanning front desk operations, member interactions, and maintaining a welcoming club environment for overnight hours.