Overnight Member Services Specialist (3rd Shift)

Planet Fitness - Glow Brands; Campbellsville (KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress

Free gym access

Free tanning

Wellness spa services

Company 401(k) match

Daily pay options

Advancement opportunities

Employee discounts

Outside retailer discounts

Free work shirts

Job summary

Planet Fitness - Glow Brands in Campbellsville, KY is seeking an Overnight Closer (Member Services Representative) to provide outstanding member service to current and prospective members and guests. You will greet guests, sign up new members, guide tours, and close the day with accurate deposits.

The role requires punctuality, a positive attitude, and strong listening and empathy skills. Basic computer proficiency is required; a passion for fitness helps you connect with our health‑minded

Qualifications

• Customer service background; minimum requirement for day-to-day member interactions.
• Basic computer proficiency for front desk tasks and member management.
• Upbeat and positive attitude to maintain a welcoming club environment.
• Punctuality and reliability are essential in shift-based work.
• Exceptional service: engage professionally with members and coworkers.
• Strong listening skills with empathy and problem-solving mindset.
• Diplomacy in all interactions and appropriate behavior and language.
• Must be 18 years or older; High School diploma or GED required.

Responsibilities

• Greet members, guests and prospective members, delivering exceptional service.
• Handle front desk tasks: answer calls, check-in members, sign up new members, and give tours.
• Update member accounts as needed.
• Respond to questions and concerns, escalating to management when appropriate.
• Maintain club cleanliness and overall appearance.
• Close the shift and secure the day’s deposits.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Active listening

Education

High School diploma/GED equivalent

Job description

Planet Fitness - Glow Brands in Campbellsville, KY is seeking an Overnight Closer (Member Services Representative) to provide outstanding member service to current and prospective members and guests. You will greet guests, sign up new members, guide tours, and close the day with accurate deposits.

The role requires punctuality, a positive attitude, and strong listening and empathy skills. Basic computer proficiency is required; a passion for fitness helps you connect with our health‑minded