Overnight Member Services Specialist

Planet Fitness - Glow Brands; Danville (KY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Advancement Opportunities

Employee Discounts on Products and S

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional member experiences and support front desk operations at the Danville gym. You will greet members, assist with sign-ups, tours, and account updates, and close the day with shift-end closing tasks.

The role requires a positive attitude, reliability, and strong customer service skills, with the ability to work 3rd shift in a fitness-centered environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members in, sign-up new members, and take tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day and create a bank deposit for next day.

Skills

Customer service

Computer proficiency

Punctuality

Positive attitude

Empathy

Communication

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional member experiences and support front desk operations at the Danville gym. You will greet members, assist with sign-ups, tours, and account updates, and close the day with shift-end closing tasks.

The role requires a positive attitude, reliability, and strong customer service skills, with the ability to work 3rd shift in a fitness-centered environment.