Night Member Services Specialist (3rd Shift)

Sun Tan City - Metallic Tan; Louisville (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly.

Job summary

Planet Fitness in Louisville, KY is seeking an Overnight Closer (Member Services Representative) to deliver a friendly, high‑quality member experience overnight. You will greet members and guests, assist with check‑ins, tours, and sign‑ups, and close the shift for the day to ensure a smooth handoff.

The role requires strong customer service, basic computer skills, reliability, and a positive attitude. A high school diploma or GED and being 18+ are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Ability to work 3rd shift (overnights).

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities: phones, check-ins, and sign-ups.
• Take prospective members on tours and assist with account updates.
• Respond to questions professionally and escalate as needed.
• Maintain cleanliness and close the shift for the day.
• Prepare a bank deposit for the next day.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Diplomacy

Teamwork

Education

High School diploma/GED

Age 18+

Job description

Planet Fitness in Louisville, KY is seeking an Overnight Closer (Member Services Representative) to deliver a friendly, high‑quality member experience overnight. You will greet members and guests, assist with check‑ins, tours, and sign‑ups, and close the shift for the day to ensure a smooth handoff.

The role requires strong customer service, basic computer skills, reliability, and a positive attitude. A high school diploma or GED and being 18+ are required.