Overnight Member Services Specialist

Planet Fitness - Baseline Fitness; West Des Moines (IA); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Planet Fitness - Baseline Fitness in West Des Moines, IA is seeking a front desk associate to greet potential members, handle sign-ups, check-ins, and tours, and ensure a positive member experience.

You will address club questions, forward issues to the Club Manager, and help maintain a clean, welcoming environment during four 8-hour shifts. Strong customer service and basic computer skills are required, with the ability to lift up to 50 lbs as needed.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to greet and assist members with tours and sign-ups.
• Ability to handle front desk tasks and account changes.

Responsabilités

• Greet potential members and provide a great customer experience.
• Handle front desk tasks, information calls, member check-ins, and sign-ups.
• Conduct member tours and assist with account changes as needed.
• Facilitate member services issues by escalating to Club Manager/Assistant Manager.
• Maintain club cleanliness and assist with deep cleaning during shifts.

Connaissances

Customer service

Communication

Basic computer skills

Description du poste

Planet Fitness - Baseline Fitness in West Des Moines, IA is seeking a front desk associate to greet potential members, handle sign-ups, check-ins, and tours, and ensure a positive member experience.

You will address club questions, forward issues to the Club Manager, and help maintain a clean, welcoming environment during four 8-hour shifts. Strong customer service and basic computer skills are required, with the ability to lift up to 50 lbs as needed.