Member Experience & Front Desk Specialist

Baseline Fitness; West Des Moines (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative. You will greet members, handle front desk tasks, answer calls, share tours, and help with sign-ups and account updates to create a positive member experience.

Reporting to the Club Manager, you will resolve member questions, maintain club cleanliness, and support a welcoming environment as part of a growing team.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet members and guests to provide a great customer experience.
• Handle front desk tasks and assist with inquiries.
• Answer phone calls politely and provide information or direct questions.
• Take information for tours and sign-ups and update member info.
• Assist with member check-ins, cancellations, and amenity usage.
• Forward complex issues to the Club Manager or appropriate lead.
• Maintain cleanliness and neatness of the club.

Skills

Honesty

Customer service

Basic computer proficiency

Job description

Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative. You will greet members, handle front desk tasks, answer calls, share tours, and help with sign-ups and account updates to create a positive member experience.

Reporting to the Club Manager, you will resolve member questions, maintain club cleanliness, and support a welcoming environment as part of a growing team.