Overnight Member Services Specialist

Planet Fitness - Fitton Clubs; Sugarcreek Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will greet members and guests, assist with tours, handle sign-ups, and manage memberships and payments while maintaining a clean, welcoming club environment.

The position emphasizes exceptional customer service, knowledge of Planet Fitness memberships, and adherence to

Qualifications

• Background check including National Criminal Scan and registry
• CPR/AED certification within required time frames
• Tanning certification within required time frame
• On-site work requirement

Responsibilities

• Greet members, guests and prospective members professionally to create a positive club experience
• Provide information about memberships and amenities and assist with tours and sign-ups
• Process new memberships, cancellations and payments and handle billing questions
• Maintain club cleanliness and ensure equipment is properly returned and stored

Skills

Customer service

Sales

POS system

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will greet members and guests, assist with tours, handle sign-ups, and manage memberships and payments while maintaining a clean, welcoming club environment.

The position emphasizes exceptional customer service, knowledge of Planet Fitness memberships, and adherence to