Overnight Member Services Specialist

Planet Fitness - TG3E/CM3; Sandusky (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Sandusky, OH is seeking a Member Services Representative who delivers exceptional customer service at the front desk. You will greet members, assist with sign-ups and manage billing inquiries, while upholding cleanliness and a welcoming atmosphere.

You will guide tours for prospective members, promote membership options (like Black Card), and ensure accurate POS transactions. A reliable, upbeat team player with strong communication is ideal.

Qualifications

• Experience in customer-facing roles.
• Ability to explain memberships and promotions clearly.
• Comfort with handling payments and billing questions.
• Willingness to learn Planet Fitness policies and procedures.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership sign-ups, tours and questions.
• Process new memberships, cancellations and payments accurately.
• Maintain cleanliness and safety throughout the club.

Skills

Customer service

Sales & upselling

POS system operations

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Planet Fitness in Sandusky, OH is seeking a Member Services Representative who delivers exceptional customer service at the front desk. You will greet members, assist with sign-ups and manage billing inquiries, while upholding cleanliness and a welcoming atmosphere.

You will guide tours for prospective members, promote membership options (like Black Card), and ensure accurate POS transactions. A reliable, upbeat team player with strong communication is ideal.