Overnight Member Services Specialist

Planet Fitness

Sandusky (OH)

On-site

USD 17,000 - 25,000

Full time

4 days ago

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Job summary

Planet Fitness in Sandusky, OH is seeking a Member Services Representative to greet members, handle inquiries, and process memberships, ensuring a clean, friendly Judgement Free Zone environment. You will assist with tours, sign-ups, and billing questions, operate the front desk, and uphold club policies while delivering outstanding customer service during overnight shifts.

The role emphasizes reliability, on-site presence, and a positive attitude, with training provided to learn cleaning

Qualifications

Must be 18 years of age or older.
On-site work required; this is not a remote position.
Upbeat, professional attitude and strong work ethic.
Reliable, punctual and dependable.
Professional, respectful, and solutions-oriented in member interactions.
Commitment to cleanliness and creating a positive member experience.
Ability to follow cleaning practices and procedures.
CPR/AED Certification within required timeframes.
Tanning Certification within company required timeframes.
MSRs must submit to a National Sex Offender Registry search.
Overnight MSRs must undergo a full background check within first week of hire.

Responsibilities

Greet members and guests in a friendly, professional manner.
Provide information about memberships and services; assist with tours and sign-ups.
Process memberships, cancellations and payments accurately and handle billing questions.
Check members in using the POS system; answer phones professionally.
Maintain club cleanliness and safety; ensure equipment is returned to proper areas.